Privacy Policy

Last updated: April 12, 2026

Introduction

Ridgeline Handyman ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with our business.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using Ridgeline Handyman's services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

Data We Collect

We collect information in the following categories:

Personal Information You Provide

Name, email address, and phone number
Home address and service location information
Payment information (processed securely through third-party providers)
Service preferences and project descriptions
Communication history and service feedback
Photos or descriptions of projects (with consent)

Automatically Collected Information

Device information (type, operating system, browser)
IP address and approximate location
Pages visited and time spent on our website
Referral source and clickstream data
Service usage patterns and interaction data

Information from Third Parties

Payment processors for transaction verification
Review platforms and referral sources
Customer service and communication platforms

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Performance of Contract: We process data necessary to provide services you've requested, including service scheduling, billing, and customer support.
Legitimate Interests: We may process data for business operations, fraud prevention, security, analytics, and marketing purposes where these interests are not overridden by your rights.
Legal Compliance: We process data when required by law, regulation, or legal process.
Consent: Where applicable, we process data based on your explicit consent, which you may withdraw at any time.

How We Use Your Data

Ridgeline Handyman uses the collected information for:

Providing, maintaining, and improving our services
Processing transactions and sending billing information
Responding to inquiries, requests, and customer service needs
Sending service-related announcements and updates
Marketing communications (with your consent where required)
Personalizing your experience and recommendations
Conducting analytics and understanding usage patterns
Preventing fraud, enhancing security, and protecting against abuse
Complying with legal obligations and resolving disputes
Obtaining feedback and testimonials about our services

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of data and the legal basis for processing:

Service Information: Retained for the duration of your customer relationship plus 3-7 years for accounting and legal purposes.

Payment Information: Processed and retained according to payment processor policies and applicable financial regulations (typically 3-7 years).

Marketing Communications: Retained until you unsubscribe or request deletion.

Website Analytics: Typically aggregated and retained for up to 2 years.

Cookies: Retained according to cookie-specific retention periods (see Cookies section).

You may request deletion of your data at any time, subject to legal and contractual retention obligations.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Correction

You may request that we correct inaccurate or incomplete information we maintain about you.

Right to Deletion

You may request deletion of your personal information, subject to certain exceptions for legal, contractual, or legitimate business reasons.

Right to Data Portability

You may request your data in a structured, commonly-used format for transfer to another service provider.

Right to Opt-Out

You may opt out of marketing communications and certain data processing activities by clicking "unsubscribe" in emails or contacting us directly.

Right to Withdraw Consent

If we process your data based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days or as required by applicable law.

Cookies and Tracking Technologies

Ridgeline Handyman uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and support our marketing efforts.

Types of Cookies

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us understand how you use our website
Marketing Cookies: Enable personalized advertising and retargeting
Analytics Cookies: Collect data about site usage patterns

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, blocking essential cookies may impair website functionality. For more information, visit your browser's help documentation.

We may also use pixel tags, web beacons, and similar technologies for tracking purposes. Third-party analytics providers (such as Google Analytics) may set cookies on your device. We do not control these third-party cookies.

Third-Party Information Sharing

Ridgeline Handyman does not sell your personal information to third parties. However, we may share information in the following circumstances:

Service Providers: We share data with vendors who assist with payment processing, customer service, marketing, analytics, and other business functions. These providers are contractually bound to protect your information.
Business Transfers: If Ridgeline Handyman is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose information when required by law, legal process, or government request, or when necessary to protect our rights, privacy, or safety.
With Your Consent: We may share your information for purposes beyond those outlined here when you provide explicit consent.
Aggregate and De-identified Data: We may share anonymized, aggregated data that cannot identify individuals for research, marketing, and analytics purposes.

Data Security

Ridgeline Handyman implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure data storage with restricted access controls
Regular security assessments and vulnerability testing
Employee training on data protection and privacy practices
Incident response procedures for potential data breaches
Physical and electronic security measures for our facilities

While we employ industry-standard security practices, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any passwords or access credentials.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a data privacy concern, please contact us:

Ridgeline Handyman

Email: privacy@ridgelinehandyman.com

Mail: Ridgeline Handyman, Privacy Department, [Address], [City], [State] [ZIP]

Response Time: We will respond to privacy requests within 30 days or as required by applicable law.

Additional Information

Children's Privacy

Ridgeline Handyman's services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 13, we will delete such information promptly.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). For more details about your rights and how to submit a request, please contact us directly.

Canadian Privacy Statement (PIPEDA Compliance)

For Canadian users, Ridgeline Handyman complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information in accordance with PIPEDA's requirements. Canadian residents may request access to their personal information and file complaints with the Office of the Privacy Commissioner of Canada.

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other countries where we operate. By using our services, you consent to the transfer of your information to countries outside your country of residence.

Do Not Track

Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals, but you may disable tracking through cookie settings and browser controls.

Policy Changes

Ridgeline Handyman may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, when appropriate, by sending you an email notification or displaying a notice on our website. Your continued use of our services after changes become effective constitutes your acceptance of the updated Privacy Policy.